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Digital Business Analyst Amsterdam Netherlands

Digital Business Analyst

Amsterdam | North Holland | Netherlands

About us

 

At Fontem Ventures our purpose is to deliver a better alternative to smokers around the world.

Fontem Ventures is an innovative consumer goods company, producing leading e-cigarette brands, as well as lifestyle energy products. Headquartered in Amsterdam, with more than 200 employees working across offices in Amsterdam and the USA and research labs in Hamburg and Beijing. Fontem Ventures is dedicated to developing and growing a portfolio of innovative non-tobacco product opportunities in lifestyle consumer goods categories.

The role

We're looking for the best and brightest to take our Digital team to the next level. If you have passion and expertise in eCommerce, Apps and eCRM technology this is the job for you. As a Business Analyst, this role will be responsible for documenting the as is and to be functional and cross functional business processes to support our web sites, eCRM and mobile applications, as well as designing new and innovative processes.

Within Fontem Ventures the Digital Technology and Operations team is responsible for supporting the Digital Consumer Engagement team and other teams within Fontem Ventures with high performance and innovative systems and well setup operations to achieve the business goals. The technical infrastructure is mainly based on Salesforce platforms e.g. Commerce Cloud, Marketing Cloud, Service Could, Social Studio and Wave. Next to these platforms are we developing innovative solutions with mobile apps and IoT. Most of the development resources currently are working on Commerce Cloud projects. Over the coming years the 360 view of connected consumers and data driven marketing automation development will increase. All these platforms have a high level of integrations and customizations to support the business plans and legal requirements. Currently development is done by agencies. The strategy is to move part of development activities to in house.

Key accountabilities

  • The e-commerce business analyst is responsible for gathering internal and external client business specifications. He/She generally works with the external digital development teams to analyze and design digital solutions to meet the business objectives leveraging a variety of digital technology tools and platforms.
  • The main objective of an e-commerce business analyst is to create specification documents of functional and non-functional requirements for new features, functionalities, and enhancements to meet the specified business objectives.
  • Specifications will start with a high level overview for bigger changes, which are later detailed out in user stories, which could be spread over sequential sprints.
  • The e-commerce business analyst is responsible for working over the entire development cycle which generally starts from the gathering of business requirements to testing and go-live support.
  • Coordinate effectively with the stakeholders and technical staff. And collaborate with cross-functional team members; business owners, product management, UXD, IT, BAs, QA, operations, and vendors, to review requirements.
  • Partner with stake holders and users in a variety of operational tasks such as promotion and campaign support, content management, investigate issues reported by customer services, etc.
  • Maintain quality control of digital development and changes.
  • Assist in maintenance and development of the procedure guide and knowledge database.
  • Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams at all levels
  • Conduct periodic quality checks on all digital properties; then provide recommendations to fix and optimize as needed.
  • Maintain knowledge of current systems, applications and functionality
  • Maintain knowledge of competitive landscape and digital innovations

Skills & experience

  • Bachelor’s degree or an equivalent combination of education.
  • 5+ years business analyst experience within a digital commerce team.
  • Strong analytical and problem solving skills.
  • Expert in digital commerce front and back-end processes and system like Commerce Cloud, Salesforce, Marketing Cloud, Social Studio, SAP,..
  • Agile project execution experience
  • Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff in English.
  • Comfortable working both independently with minimal supervision and closely in a team environment
  • Hands-on and hardworking nature

What we offer

Excellent salary and benefits

Next steps

If you’d like to apply for this position or find out more about the role, than please apply below

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