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Digital Operations Manager Amsterdam Netherlands

Digital Operations Manager

Amsterdam | North Holland | Netherlands

About Us

At Fontem Ventures our purpose is to deliver a better alternative to smokers around the world.

Fontem Ventures is an innovative consumer goods company, producing leading e-cigarette brands, as well as lifestyle energy products. Headquartered in Amsterdam, with more than 200 employees working across offices in Amsterdam and the USA and research labs in Hamburg and Beijing. Fontem Ventures is dedicated to developing and growing a portfolio of innovative non-tobacco product opportunities in lifestyle consumer goods categories.

 

The Amsterdam office employs approximately 50 people from different nationalities, divided over the departments: Sales & Operations Europe, Digital, CORA, Manufacturing Realisation and the support functions (SCM, IT, Finance, Legal, HR). Following recent acquisitions, we are now in the process of building up our Digital team to increase our capabilities and prepare for the future extension of our business worldwide.

The Role

We're looking for the best and brightest to take our Digital team to the next level. If you have passion and expertise in eCommerce, Apps and eCRM technology this is the job for you. The Operations manager is responsible for the operations of the digital business and QA of new features and integrations and supporting the Digital team and other teams within Fontem Ventures.

Within Fontem Ventures the Digital team is responsible for supporting the Digital Consumer Engagement team and other teams within Fontem Ventures with high performance and innovative systems and well setup operations to achieve the business goals. The technical infrastructure is mainly based on Salesforce platforms e.g. Commerce Cloud, Marketing Cloud, Service Could, Social Studio and Wave. Next to these platforms are we developing innovative solutions with mobile apps and IoT. Most of the development resources currently are working on Commerce Cloud projects. Over the coming years the 360 view of connected consumers and data driven marketing automation development will increase. All these platforms have a high level of integrations and customizations to support the business plans and legal requirements. Currently development is done by agencies. The strategy is to move part of development activities to in house.

Key Accountabilities

  • Manage and support the operational Digital daily business and processes together with the Finance, Supply Chain, Legal and Customer Service teams.
  • Support digital team in daily operations of product, promotion, email and content changes.
  • Support customer service teams with escalated issues or questions
  • Work on continues improvements of the digital infrastructure and operations. E.g. site speed improvements, additional payment methods and fulfilment options.
  • Lead security topics to minimize the change of a data breach.
  • Manage user’s setup, roles and access.
  • Create training materials and train new staff or new systems.
  • Work closely with digital, development, suppliers and operations teams to understand feature functionality and create specifications for QA
  • End-to-end testing of eCommerce, site, CRM, loyalty programs and other (back-end) systems with internal and external teams (suppliers)

Skills & Experience

  • Three years’ experience in managing digital operations.
  • Three years’ experience with QA/testing digital developments.
  • Cross functional organisation experience in a dynamic environment.
  • Experience with agile/scrum IT development processes and testing.
  • Basic HTML development experience.
  • Effective verbal and written communication skills for interaction with internal stakeholders, vendors, senior management and staff in English.
  • Comfortable working both independently with minimal supervision and closely in a team environment
  • Hands-on and hardworking nature

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