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Head of Quality

Head of Quality

Permanent | Wellington House, Physics Road | Liverpool | United Kingdom | L249HP

As Head of Quality you will provide strategic and tactical responsibility for implementing Quality strategy and strategic operational goals optimising production quality levels and supporting operational excellence, You will work closely with internal and external key stakeholders, manufacturing and customers regarding technical support of their activities, you'll also be responsible for all areas of the Quality function and provide support within Operations.

In addition, you will lead and develop the Quality Management system, striving for best in class products and business practices. You will be a leader and provide clear vision, inspiring and motivating staff to achieve excellence and mentor them as they develop new skills.

You will monitor and report Key Performance Indicators across all areas of the business ensuring all projects are delivered on cost/time to the highest quality standards. Also you will ensure Health, Safety and Environmental issues are prioritised and facilitate Lean Business and drive Continuous Improvement across all quality related areas of the business in line with the strategy.

 

Key Accountabilities

  • Overall responsibility for Quality activities across the business
  • Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance
  • Ensure that quality strategies and processes are in place to meet business objectives and operational needs
  • Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities
  • Contribute to overall business strategy and annual budget process
  • Lead and manage the quality function from new product conception through to commercialisation to ensure a proactive culture so that customers receive the product to the highest standard of quality possible
  • Drive any necessary culture change and improvement in business performance to deliver strategic goals
  • Establish quality and reliability standards by studying industry benchmarks, the requirements of customers and research/design
  • Actively lead the reduction of Cost of Quality and in-house scrap and waste
  • Implement new quality processes and systems where appropriate
  • Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively
  • Support project management to cross functional activity required for project execution
  • Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
  • Drive and develop Environmental, Health and Safety processes and procedures within the organisation implementing a behavioural approach to safety and a zero tolerance culture
  • Provide leadership to departments under their control and coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions
  • Provide leadership, coordination and coaching to the team, ensuring they are trained

 

 

Skills & Experience 

  • Proven leadership and management skills with the ability to optimise team performance and development
  • Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
  • Strong and confident negotiator with the ability to negotiate at all levels
  • Excellent communication, interpersonal and influencing skills
  • Excellent analytical and problem solving abilities
  • Results orientated with ability to plan and deliver against project deadlines
  • Technical mindset
  • An appreciation of and an ability to positively resolve issues arising from different cultures
  • In-depth knowledge of GxP i.e. GMP (Good Manufacturing Practices), GDocP (Good Documentation Practices) and TPD (Tobacco Products Directive)
  •  

Qualifications:

  • Educated to degree level (preferably Masters) in a relevant commercial, scientific, engineering discipline or equivalent NVQ Level 7 qualification
  • Appropriate qualification in quality management
  • Considerable and diverse demonstrable experience of leading a quality function with a proven track record in strategic quality leadership delivering effective quality strategies, policies, processes and systems
  • Ability to add value, reduce costs and make business improvements
  • Proven project management and quality experience
  • Experience of operating and influencing at a strategic level
  • Knowledge and technical understanding of e-liquid processes, components and manufacturing techniques
  • Chartered Membership of an industry related Professional Body

 

 

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