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Chief IT Operations Officer Amsterdam Netherlands

Chief IT Operations Officer

Radarweg | Amsterdam | Noord-Holland | Netherlands | 1043 NT

About us

At Fontem Ventures our purpose is to deliver a better alternative to smokers around the world. 

Fontem Ventures is an innovative consumer goods company and, as the owner of the e-vapour brand blu, a leader in vaping technology. Our business is headquartered in Amsterdam with more than 200 employees working across head office and , Fontem US in Charlotte  with research labs in Liverpool, Hamburg and Beijing. 

We know your time is valuable, that’s why we ask that you read the paragraph below first.

Join a team looking to change the world of smokers! We want passionate leaders who believe in the same values we do, that smokers deserve better alternatives. We’re proud that we offer smokers a better alternative to cigarettes and you should be, too. If not, this just won’t be a good fit for your talents.   

Still interested? Then let’s find out what your new job will look like. 

The role

As an Chief IT Operations Officer, you play a key role in bringing together software engineering and operations in the delivery of our product Blu. Your work has a direct impact on the ability to continually innovate our products and improve our way of working. You have a strong desire to work in a fast-paced dynamic environment where you have a lot of responsibilities and see the immediate impact of your efforts.

What will you be doing?

  • Provides oversight for the operations and support of IT systems
  • Management of third-party service provider to ensure optimal levels of support, efficiency and alignment to business strategy is maintained at all times.
  • Maintain quality control through establishing and maintaining technical operations standards
  • Assess the change impact, readiness and identify key stakeholders
  • Support communication efforts - the design, development, delivery and management of communications.
  • Assist technical staff to check and ensure resolution of all issues to achieve all objectives
  • Ensure uptime, peak performance, and capacity is maintained
  • Leading compliance with security experts to reduce risk
  • Continuously develop capability to manage risk, incident and other challenges

Skills & experience

  • At last 4 years of previous Chief Operations Officer experience
  • Strong IT background, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
  • Excellent verbal and written communication; attention to detail
  • Able to prioritize the work in multitasking environment & follow up on commitments
  • Strong vendor management and partner relation skills to identify and leverage resources internal and external
  • Experience leveraging both IT service management as well as DevOps practices
  • Proven working experience in project management
  • Project Management Professional (PMP) / PRINCE II certification is a plus

About us

Fontem Ventures is a leading vaping technology company based in Amsterdam with offices in Charlotte, USA, Liverpool, UK and Beijing, China. Our vision is to create something better for the world’s smokers. We do this through development of products that meet consumers’ needs now and into the future. Fontem Ventures is a subsidiary of Imperial Brands PLC. 

Our culture

*A fun office environment with a family vibe. 

From monthly events such as our ugly Christmas jumper competition, office massages, and surprise pizza parties you’ll be working in an environment that values hard work, self-satisfaction, and happiness! 

Best of all you have the opportunity to help shape our culture for the future. We have a multicultural environment where openness and diversity is encouraged – from new starters all the way to the CEO. 

Why work for us? 

*This industry is fast paced with huge opportunity for growth. 

While career growth is great (read more below!). What can be more satisfying than knowing you helped change someone’s life for the better? At Fontem you’ll know you directly impacted a smoker’s life and helped them in their journey to switch away from cigarettes. 

If it’s opportunity to expand your career look no further! Our industry knowledge, planned expansion and our consumer focus mean we’re an ideal place to develop a career where confidence and ambition will take you far as you want to go. 

There’s also the opportunity to learn as you progress, and to make things happen – because you can control how your ideas are put into action. Shape the future, be disruptive, challenge and be challenged.

Apply Now

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