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Product Owner (Customer Care Experience) Amsterdam Netherlands

Product Owner (Customer Care Experience)

Radarweg | Amsterdam | Noord-Holland | Netherlands | 1043 NT

About us

At Fontem Ventures our purpose is to deliver a better alternative to smokers around the world. 

Fontem Ventures is an innovative consumer goods company and, as the owner of the e-vapour brand blu, a leader in vaping technology. Our business is headquartered in Amsterdam with more than 200 employees working across head office and Fontem US in Charlotte with research labs in Liverpool, Hamburg and Beijing. 

We know your time is valuable, that’s why we ask that you read the paragraph below first.

Join a team looking to change the world of smokers! We want passionate leaders who believe in the same values we do, that smokers deserve better alternatives. We’re proud that we offer smokers a better alternative to cigarettes and you should be, too. If not, this just won’t be a good fit for your talents. 

Still interested? Then let’s find out what your new job will look like.

The role

The Product Owner is responsible for the transformation of using data insights to assess account and user health, develop effective account targeting strategies and to measure marketing and sales effectiveness/ROI.

You have to be able to understand existing data in use across the business to identify gaps in records/systems and propose solutions.

You will be using data and translating it into a campaign, and measure the success rate. They key is in this role to create a content road map for a specific domain.

Key accountabilities

  • Create a unified brand experience across all of blu's multichannel touch points
  • Leverage leadership skills and domain expertise to be a passionate visionary for fantastic customer learning experiences inside and outside the company
  • Delivering an outstanding and distinctive online brand experience to our end users
  • Understanding the commercial objectives and the ambition to contribute to business outcomes
  • Work with stakeholders to define and refine reporting metrics
  • Prioritize data analysis needs and be accountable for delivering on a plan to address these
  • Perform bespoke analysis on the data when required to support decision-making
  • Provide training, support and documentation to enable a 'self-service' approach for advanced data users
  • Develop dashboards and reports that effectively meet business goals

Skills & experience

  • A clear communicator, strong verbal and written skills to work with developers and technical people as well as marketing and other business stakeholders
  • Able to prioritise workflow and handle multiple, competing and changing priorities
  • Experienced in digital analytics
  • Experienced in using statistical modelling techniques for advanced analysis
  • Experienced in and knowledge of SQL, HTML and web technologies
  • Experience in Google Analytics, hotjar, Contentul
  • Demonstrable knowledge of data driven, machine learning systems and associated architectures
  • Strong problem solving skills and an analytical mind
  • A strong stakeholder manager and strong influencer bringing others on the journey with you

What we offer

A fun office environment with a family vibe. From monthly events such as our ugly Christmas jumper competition, office massages, and surprise pizza parties you’ll be working in an environment that values hard work, self-satisfaction, and happiness!

Best of all you have the opportunity to help shape our culture for the future. We have a multicultural environment where openness and diversity is encouraged – from new starters all the way to the CEO.

Next steps

If this role speaks to you, then say no more and apply! 

We can't wait to see your CV :)

Apply Now

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