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D2C Program and Operations Director Amsterdam Netherlands

D2C Program and Operations Director

Radarweg | Amsterdam | Noord-Holland | Netherlands | 1043 NT

About us

At Fontem Ventures our purpose is to deliver a better alternative to smokers around the world. 

Fontem Ventures is an innovative consumer goods company and, as the owner of the e-vapour brand blu, a leader in vaping technology. Our business is headquartered in Amsterdam with more than 200 employees working across head office and , Fontem US in Charlotte  with research labs in Liverpool, Hamburg and Beijing. 

The role

With immediate accountability for establishing and leading the design and embedding of a permanent D2C operational process across the EU & ROW . Working with both internal and external stakeholders and  support in the development of a global business to consumer experience  that works for the EU & ROW.

The role  will further deliver scalable operations in line with growth and long term sustainable margin improvements, in line with our consumer model. Continuously using data to gather large amounts of insights to determine areas of improvement. Triage short term needs across Supply Chain form part of D2C, ensuring that all connected operations are set up to support the acceleration of blu on blu.com and deliver consumer value.

This role requires close collaborative working with Commercial, Supply chain and CX teams locally as well as from a central aspect.

Key accountabilities

  • Impartially develop and deliver a rigorous D2C end to end process and operations review for the EU and ROW .
  • Providing transparency of status, risks, issues, of the critical activities across D2C
  • Ensure that the short term set up of D2C compliments the long term need for blu CX.
  • Seamless set up of D2C operations regardless of activity and volume.
  • Oversee and when appropriate lead key projects across D2C.
  • Lead and operationalise strategic vendor management across D2C.
  • Support capability development across D2C operations.
  • Drive and lead critical internal communications across operational interfaces.
  • Identify clear responsibility/ownership across D2C supporting functions.
  • Drive knowledge transfer in certain business critical areas.
  • Develop and embed clear E2E direct to consumer KPI’s and targets for associated locations and teams
  • Embed D2C programme that enables scalability of activities for the EU & ROW in line with the CX globally.

Skills & experience

  • Strong Program/Project management skills (Product management experience is a plus)
  • Supply chain and end to end technology experience is a plus
  • Proven analytical thinking, ability to convert strategy to CX process and operational capabilities
  • Excellent business communication skills to peers and senior leadership teams.
  • Excellent people skills to guarantee cross functional alignments and process implementations.
  • Continuous improvement capability
  • Ability to demonstrate strategic insight & understanding across B2C
  • Analytical skills with proven ability to convert insights into action plans
  • Ability to lead programs often within an ambiguous and pressured environment.
  • Aligned and collaborative yet ability to challenge and influence stakeholders at all levels within the organisation.
  • Strong interpersonal skills – with the ability to develop meaningful working relationships at all levels in the business.
  • 7+ years’ experience across sales operations & marketing
  • Front-line market experience

Next steps

If you’d like to apply for this position or find out more about the role then please apply below and someone from the Recruitment team will be in touch shortly.

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